| Booking Terms
and Conditions
These Booking Conditions will form the basis of your agreement
with PTG Tours Limited.
They apply only to holiday arrangements which you
book with us in the UK and which we agree to make, provide or
perform as applicable as part of our agreement with you.
References in these Booking Conditions to “arrangements” mean
such holiday arrangements. Changes to these Booking Conditions
will only be valid if agreed by one of our directors in
writing.
1. Booking and Confirmation
To make a booking, you must send us a completed and
signed booking form along with the payments referred to in
clause 2 below. The first named person on the booking will be
the party leader and will be responsible for making all payments
due to us. He/she must be at least 18, and be authorised to make
the booking on the basis of these Booking Conditions by all
persons on the booking. By signing the booking form, the party
leader confirms that he/she is so authorised and that all party
members agree to be bound by these Booking Conditions. After we
receive your booking form and all appropriate payments, if the
arrangements you wish to book are available, we will issue a
confirmation invoice. A binding agreement will come into
existence between us when we despatch this invoice to the party
leader. Contact us immediately if any information which appears
on the confirmation or any other document appears to be
incorrect or incomplete as it may not be possible to make
changes later.
English Law alone will apply to our agreement and to any dispute
or claim which arises between us out of it. Any such dispute or
claim must only be dealt by the Courts of England and Wales.
2. Payment
In order to confirm your chosen arrangements, you must
pay a deposit per person (or full payment if booking within 8
weeks of departure) as below:
All holidays not listed
below: £300
El Transcantabrico: £800
Non EU holidays: £800
The balance of the cost of your arrangements (including any
surcharge where applicable) is due not less than 42 days prior
to departure. If we do not receive this balance in full and on
time, we reserve the right to treat your booking as cancelled by
you in which case the cancellation charges set out in clause 4
below will become payable.
Credit card bookings are subject
to a 1.5% surcharge and debit card bookings to a 1% surcharge.
For flight inclusive bookings, all monies that you pay to one of
our authorised travel agents for your arrangements with us will
be held by that agent on our behalf until they are paid to us or
refunded to you.
3. The price of your arrangements
The prices shown in our brochure and on our website were
calculated on the basis of then known costs and exchange rates
of £1 to (1.20 euros to the £, 1.70 USD to the £) as shown in
the Financial Times Guide to World Currencies.
We reserve the right to amend the advertised prices of
arrangements at any time. We also reserve the right to correct
errors in both advertised and confirmed prices. Special note:
changes and errors sometimes occur. You must check the price of
your chosen arrangements at the time of booking.
Once the actual price of your arrangements has been confirmed,
no amendment will be made to it unless it is to make a
correction to an error, or if our costs change as a result of an
increase or decrease in transportation costs or dues, taxes or
fees payable for services such as embarkation or disembarkation
fees at ports or airports and any other airline cost changes
which are part of our contracts with airlines (and their agents)
or as a result of any changes in the exchange rates which have
been used to calculate the cost of your arrangements. Only if
the amount of the increase in our costs exceeds 2% of the total
cost of your arrangements (excluding insurance premiums and
amendment charges), will we make an additional charge. If any
additional charge is greater than 10% of the cost of your
arrangements (excluding insurance premiums and any amendment
charges), you will be entitled to choose one of options (a), (b)
and (c) as set out in clause 6 below. If you do not inform us
of your choice within 14 days from the issue date printed on our
additional charge invoice, we are entitled to assume that you
will pay the additional charge.
Any additional charge must be paid with the balance of the cost
of the arrangements or within 14 days of the issue date printed
on the additional charge invoice, whichever is the later. We
will not to levy an additional charge nor make a refund within
30 days of departure.
4. Changes and Cancellation by you
If you need to make any changes to your confirmed
arrangements, you must request the change in writing as soon as
possible. Whilst we will try to assist, we cannot guarantee
that such requests will be met. Where we can meet them, an
amendment fee of £30 per person/per booking may be payable along
with any costs incurred by ourselves and any costs or charges
incurred or imposed by any of our suppliers.
If you or a member of your party needs to cancel your confirmed
arrangements, the party leader must immediately advise us in
writing. Your notice of cancellation will take effect when it
is received at our offices. As we incur costs from the time we
confirm your booking, we will levy the following cancellation
charges. The percentage cancellation charge detailed is
calculated on the basis of the total cost payable by the
person(s) cancelling excluding insurance premiums and amendment
charges. Insurance premiums and amendment charges are not
refundable in the event of the person(s) to whom they apply
cancelling.
Period before departure within which written
Cancellation charge per
notification of cancellation is received by
us person cancelling
42 days or
more
deposit
29 – 41
days
50%
15 – 28
days
60%
5 – 14
days
90%
Less than 5 days (or
after)
100%
You may be able to reclaim these charges (less any applicable
excess) under the terms of your insurance policy.
If any member of your party is prevented from travelling, that
person(s) may transfer their place to someone else (introduced
by you) providing we are notified not less than 14 days before
departure and you pay an amendment fee of £50 and meet all costs
and charges incurred by us and/or incurred or imposed by any of
our suppliers.
5. Insurance
We consider adequate travel insurance to be essential. Please
read your policy and take it with you on holiday. It is your
responsibility to ensure that the insurance cover you purchase
is suitable and adequate for your particular needs.
6. Changes and cancellation by us
Because we begin planning the arrangements we offer many months
in advance, we must reserve the right to make changes to and
correct errors in holiday details both before and after bookings
have been confirmed. We must also reserve the right to cancel
confirmed bookings. However, we promise we will only cancel your
confirmed booking 42 days or less before departure where you
have failed to make full payment on time or as a result of
circumstances outside our control/“force majeure” as defined in
clause 7 below.
Most changes are minor but occasionally, we may have to make a
“significant change”. Examples of “significant changes” include
the following when made before departure; a change of
accommodation area for the whole or a major part of your
holiday, a change of accommodation to that of a lower official
classification for the whole or a major part of your holiday, a
change of UK departure point to one which is more inconvenient
for you, a change of outward departure time or overall length of
your holiday of twelve or more hours and, in the case of tours,
a significant change of itinerary missing out one or more major
destination substantially or altogether.
If we have to make a significant change (not including route
changes) or cancel, we will tell you as soon as possible and if
there is time to do so before departure, we will offer you the
choice of the following options:-
(a) (for significant changes) accepting the changed
arrangements or
(b) purchasing alternative arrangements from us, of a
similar standard to those originally booked if available (if the
chosen alternative is less expensive than your original one, we
will refund the difference but if it is more expensive, we will
ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case
you will receive a full and quick refund of all monies you have
paid to us.
Any offer must be accepted within 7 days otherwise we will
presume that you are happy with the alternative itinerary and
the offer will expire.
If we have to make a significant change (not including route
changes) or cancel 8 weeks or less before departure, subject to
the exceptions below, we will pay you the following
compensation:
Period before departure a significant change
Compensation per
person
or cancellation is notified to you
(excluding infants)
28 days or
more
none
15 – 27
days
£30
5 – 14
days
£40
Less than 5 days (or
after)
£50
We will not pay you compensation where we make a significant
change or cancel more than 4 weeks before departure or in the
event that we are forced to make a change or cancel as a result
of unusual and unforeseeable circumstances beyond our control,
the consequences of which we could not have avoided even with
all due care.
We will not pay you compensation and the above options will not
be available if we make a minor change, route change, change of
advertised rail traction, or cancel as a result of your failure
to make full payment on time.
We regret we cannot pay any expenses, costs or losses incurred
by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 7)
to change or terminate your arrangements after departure. If
this situation does occur, we regret we will be unable to make
any refunds (unless we obtain any from our suppliers), pay you
compensation or meet any costs or expenses you incur as a
result.
7. Force Majeure
In these Booking Conditions, "force majeure" means any event
which we or the supplier of the service(s) in question could
not, even with all due care, foresee or avoid. Such events may
include war or threat of war, riot, civil strife, actual or
threatened terrorist activity, industrial dispute, natural or
nuclear disaster, adverse weather conditions, fire and all
similar events outside our control. Except where otherwise
expressly stated in these booking conditions, we regret we
cannot accept liability or pay any compensation where the
performance or prompt performance of our obligations under our
agreement with you is prevented or affected by, or you otherwise
suffer any damage or loss (as more fully described in clause
8(1) below) as a result of force majeure.
8. Our Liability to you
(1) We promise that your holiday arrangements will be made,
performed or provided with reasonable skill and care. This
means that we will accept responsibility if, for example, you
suffer death or personal injury or your contracted arrangements
are not provided as promised or prove deficient and that is the
result of the failure of ourselves, our employees, agents or
suppliers to use reasonable skill and care in making, performing
or providing your arrangements. Further, we will only be
responsible for what our employees, agents and suppliers do or
do not do if they were at the time acting within the course of
their employment or carrying out work we had asked them to do.
It is your responsibility to show that reasonable skill and care
has not been used if you wish to make a claim against us.
(2) We will not be responsible for any injury, illness, death,
loss, damage, expense, cost or other claim of any description
whatsoever which results from: -
‑ the act(s) and/or omission(s) of the person(s) affected or any
member(s) of their party or
‑ the act(s) and/or omission(s) of a third party not connected
with the provision of your arrangements and which were
unforeseeable or unavoidable or
‑ 'force majeure' as defined in clause 7 above.
(3) We limit the maximum amount we may have to pay you for any
claims you may make against us.
The maximum amount we will have to pay you where we are found
liable for loss of and/or damage to any luggage or personal
possessions (including money) is £250 per person affected unless
a lower limitation applies to your claim under this clause or
clause 8(4) below.
For all other claims which do not involve death or personal
injury, the maximum amount we will have to pay you if we are
found liable to you on any basis is twice the price (excluding
insurance premiums and amendment charges) paid by or on behalf
of the person(s) affected in total unless a lower limitation
applies to your claim under clause 8(4) below. This maximum
amount will only be payable where everything has gone wron |